Your Questions, Answered

  • Before your appointment, please ensure you have completed all forms and waivers. If you are heading into the sauna, please hydrate beforehand and bring a water bottle with you. You are welcome to wear a bathing suit though towels and robes are provided on site. We recommend wearing comfortable clothing for all practitioner appointments. Please note that there are NO SHOES ALLOWED inside the clinic. We provide slides which are sanitized between each use but you are welcome to bring your own slippers or slides as well.

  • We require a 24-hour notice if you are unable to keep an appointment.

    This is important for three reasons:

    • To get the care you need

    • So the clinician can use their time efficiently

    • So someone else who needs care can get an appointment

    Please note that everyone receives an appointment reminder 48h before via email or text, and another reminder 2h before (if opted in). If you fail to inform us within this 24h period, a FULL FEE will be charged.

  • We do! We can direct bill to the following insurers:

    • Alberta Blue Cross

    • Benefit Plan Administrators 

    • Canada Life 

    • Canadian Construction Workers Union 

    • Chambers of Commerce Group Insurance

    • CINUP 

    • ClaimSecure

    • Coughlin & Associates Ltd. 

    • Cowan

    • D.A. Townley 

    • Desjardins Insurance

    • Equitable Life 

    • First Canadian

    • GMS Carrier 49

    • GMS Carrier 50 

    • GroupHEALTH

    • GroupSource

    • Industrial Alliance

    • Johnson Inc. 

    • Johnston Group Inc. 

    • La Capitale/Beneva 

    • LiUNA Local 183

    • LiUNA Local 506 

    • Manion 

    • Manulife 

    • Maximum Benefit

    • People Corporation 

    • RWAM Insurance Administrators

    • TELUS AdjudiCare

    • Union Benefits 

    • UV Insurance 

    • Sunlife

    • Greenshield

    • Honeybee

    • Benecaid

    • Humania Assurance

    • SSQ

    • Empire Life (RMT only)

    • Médic Construction

  • There is no client-specific parking. There is free parking on side streets by the clinic and Green P parking on Harbord Street, in front of the clinic. LITE Toronto is accessible through Lines 1 AND 2. We are a short, 7-minute walk from Spadina Station!

  • We are a cashless business. We accept credit, debit, Apple Pay, AMEX, and e-transfer payments.